Cancellation & Refund Policy

Last updated March 27, 2024

GENERAL TERMS & CONDITIONS

PAYMENT POLICY (Applicable to hold the accommodation)

50 % Advance for holding the booking and balance 50% 15 days prior to check in.

Cancellation Policy:

• 45 days before check-in: 10% on total invoice amount as banking and administration fee
• Between 45 – 30 days before check-in: 30% of total invoice amount 
• Between 30 – 15 days before check-in: 50% of total the invoice amount. 
• Under 15 days before check-in or No Show: 100% of the advance paid

• Amendment in dates within 35 days from arrival is treated as a cancellation.
• Cancellation amount is calculated as per total booking amount and not as per advance deposited.
• Long weekend bookings are non-refundable.
• GROUP BOOKING CANCELLATION CHARGES (minimum 2 paid rooms)

In case of force-majeure, we will review our terms & conditions and retention policies.
Due to unfavourable travel conditions, if you are unable to travel as planned, we recommend rescheduling instead of cancelling. We are flexible with our reschedule policy and there will be no charges for any rescheduling from our end till 7 days prior to arrival.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: 

office@panahearthenretreat.com